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Five Star Concierge

At  in Carrollton, TX we want to offer our Five Star Concierge Service to our valued customers to help make the vehicle buying process easier.

What does this program offer you?

Our goal is simple. As busy as most people are with a career and family we want to take the burden of having to come down to the dealership away and simplify the process so you can enjoy your time. We know shopping for a vehicle can be stressful and difficult at time and this is where the Five Star Concierge Service comes in. This service is completely free of charge to all of our customers and the goal is to make your experience with us enjoyable and stress free at the same time. Need details? See below and let us help you!

Looking at a new vehicle but you do not have time to make it to the dealership?

We will bring the vehicle of your choice to your home for a 24-hour test drive so you can experience the vehicle in your lifestyle and make sure it fits you and your family’s needs.

Do you have a trade-in?

If so, will will pick up your trade-in from your home when we deliver the new vehicle for your extended test drive. This way our appraisers can give you an accurate value of your vehicle by looking at in person.

So you like the new vehicle and your trade-in figures, what now?

Your Five Star Concierge will put you in touch with one of the Finance Managers to discuss your deal, payments, lease terms, or whatever finance or lease related questions you may have. We will then bring the paperwork to your home or office to finish up everything.

In today’s society we realize that you may not have time to talk on the phone so our service also extends to other means of communication such as text messaging, email, or chat services. We work around you to make sure you have all of the information you need.

Please do not misunderstand us, we would love for you to come into our dealership and experience our Five Star service but we do realize that people are busier now than they have ever been. We understand driving to the dealership may not fit in your schedule so we will bring the dealership to you. We at Sam Pack’s Five Star Ford in Carrollton truly care that you have a stress free vehicle buying experience and we will go the extra mile with our Five Star Concierge Service.

Plus, just for trying our Five Star Concierge Service you will also receive your first four oil changes free of charge at our dealership (excludes: diesel, SVT products) when you purchase or lease your new vehicle!

Additional questions about our Five Star Concierge Service?

Feel free to give us a call at (972) 242-6415

  • * For warranty inquires, please contact our finance department directly at (972) 242-6415.
    * For service & parts, please contact our service department directly at (972) 242-6415 or fill out the form here.
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