Sp Core Values2

The Sam Pack Difference

We create a culture where our employees love their jobs, and our customers love our employees.

We have been serving the Dallas/Fort Worth community since 1980 and have proven that we are our customer’s trusted friends in the automotive business.
  • Focus on Values & Relationships
  • Respect & Honor the Customer
  • Do Business the Customer’s Way

Five Star Ford Carrollton's Core Values


The quality of being honest, having strong moral principles, and doing the right thing; at all times in all circumstances when dealing with our employees and when our employees are dealing with our customers.


Our commitment is to show kindness, sincere interest and concern for our employees and for our employees to do the same for our customers at all times.


We gladly do what is right and what is best to meet our company’s standards whether anyone is looking or not.

Continuous Improvement

We are committed to providing the support, tools and training to our employees so that they can achieve their individual goals as well as our corporate goals while providing a best in class experience for our customers.


Creating a workplace culture that is an enjoyable, lighthearted and amusing for our employees and customers.

Consumer Satisfaction Award

The Consumer Satisfaction Awards are given to the top 10% U.S. franchise dealers based on their PowerScore. We are honored that we received the 2017 Consumer Satisfaction award!

Triple Crown Award

We have won Ford’s Most Prestigious Award 18 years in a row. To win this award you must be a President’s Award winner, Premier Club, Top 100 in the Nation in Retail Sales and Top 15 in the Nation in Retail Parts Sales. We were one of only 19 Ford dealers in the country that won this award 19 years in a row.

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Time Magazine

Once a year Time Magazine honors one dealer principal in the United States (out of approximately 26,000 total which includes all makes) for exceptional and exemplary abilities to satisfy their customers, community and franchise partners. This is by far the highest honor available in the auto industry today and was awarded this distinguished recognition in 1988. Since that time, Mr. Pack has continued to operate with the same strict standards for continued growth and customer satisfaction that earned him the recognition then. 

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Edmunds Five Star Dealer

To recognize car sellers that consistently deliver great car-shopping experiences, Edmunds has honored us with the Five Star Dealer Award. This award is presented to car dealers who have earned the highest overall rating for customer satisfaction in Edmunds’ dealer sales ratings.

President’s Award

The highest award Ford Motor Company can bestow upon any of its franchised dealers is the President’s Award. No other Sales or Service recognition means more to a Ford Dealer and Sam Pack’s Five Star Ford is proud to say we own that distinction. The award is presented for customer and corporate satisfaction and only 15 dealers in any one Ford Region can win which we have won 21 years in a row! 

Carfax Toprated 2022


CARFAX Top-Rated Dealer award is granted to dealerships with an average of 4.7 stars or higher out of five for their user reviews. Our badge signifies dealerships that are celebrated for building consumer confidence through exceptional service and customer care.
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2020 BBB Torch Award for Ethics

The BBB Torch Awards for Ethics is awarded to businesses and charities that exhibit the highest standards of leadership character and organizational ethics. The award signifies that the practices put in place by the recipient organizations generate a high level of trust among their employees, customers and their communities.


Blue Oval Certified

BLUE OVAL CERTIFIED is this dealership’s commitment to the highest possible standards for customer satisfaction. We weren’t, “given it,” we earned it. Dealership employees are proud to be essential team members and each contributes their own style to make your visit with us refreshing and satisfying.

Top 100 Club

Sam Pack’s Five Star Ford is a member of Ford Motor Company’s TOP 100 CLUB. These are the top 100 Ford dealers across the Nation out of approximately 4600 dealerships and are ranked for their performance in Sales, Service and Parts. We are extremely proud to be part of this distinctive group of select dealerships. 18th overall and 15th in a row (31st overall Nationally in 2019)

Ford Distinguished Achievement

For progressive management, sound merchandising practices and high quality standards of service, of Carrollton, TX has won the Distinguished Achievement Award 4 years in a row.


In 1990, Mr. Pack was recognized by the Metrocrest Chamber of Commerce as their Citizen Of The Year. To acknowledge one individual out of several cities in the Dallas area because of retail, employment and community efforts is certainly a huge honor and Mr. Pack is extremely grateful. 

These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. If you really want to see what all the fuss is about, why not stop in and have a look for yourself? Take a walk around. Talk with some of our knowledgeable sales or service consultants or just have a cup of coffee and observe.