The Sam Pack Difference
We create a culture where our employees love their jobs, and our customers love our employees.
- Focus on Values & Relationships
- Respect & Honor the Customer
- Do Business the Customer’s Way
Five Star Ford Carrollton's Core Values
CARFAX 2021 TOP-RATE DEALER
2020 BBB Torch Award for Ethics
The BBB Torch Awards for Ethics is awarded to businesses and charities that exhibit the highest standards of leadership character and organizational ethics. The award signifies that the practices put in place by the recipient organizations generate a high level of trust among their employees, customers and their communities.
Consumer Satisfaction Award
Triple Crown Award
We have won Ford’s Most Prestigious Award 15 years in a row. To win this award you must be a President’s Award winner, Premier Club, Top 100 in the Nation in Retail Sales and Top 15 in the Nation in Retail Parts Sales. We were one of only 19 Ford dealers in the country that won this award in 2010.
Edmunds Five Star Dealer
The highest award Ford Motor Company can bestow upon any of its franchised dealers is the President’s Award. No other Sales or Service recognition means more to a Ford Dealer and Sam Pack’s Five Star Ford is proud to say we own that distinction. The award is presented for customer and corporate satisfaction and only 15 dealers in any one Ford Region can win which we have won 16 years in a row!
Blue Oval Certified
Top 100 Club
Once a year Time Magazine honors one dealer principal in the United States (out of approximately 26,000 total which includes all makes) for exceptional and exemplary abilities to satisfy their customers, community and franchise partners. This is by far the highest honor available in the auto industry today and was awarded this distinguished recognition in 1988. Since that time, Mr. Pack has continued to operate with the same strict standards for continued growth and customer satisfaction that earned him the recognition then.
In 1990, Mr. Pack was recognized by the Metrocrest Chamber of Commerce as their Citizen Of The Year. To acknowledge one individual out of several cities in the Dallas area because of retail, employment and community efforts is certainly a huge honor and Mr. Pack is extremely grateful.