clear
Shop
Account

Saved Vehicles

Viewed Vehicles
Show All
Create an Account
OR
Logging in...
< Back
Create an account
Signing up...
Welcome, !
Logging Out...
Submit

Commercial Vehicle Service & Repair

Sam Pack's Five Star Ford strives toward excellence in the Service Department, having developed a simple philosophy and approach in the repair of Fleet Vehicles. All of our technicians receive constant classroom and hands-on training at the nearby Ford Regional Headquarters. Technicians are allowed to make repairs only in the areas of their certification to ensure proper diagnosis.

Fix It Right The First Time

Repairing a vehicle correctly the first time has great benefits besides more satisfied customers. Some of our regular customers travel considerable distances and are required to drive by other dealerships to reach our facility. Some of our Fleet Partners include Texas Department of Transportation from McKinney, CAREFLITE Emergency Services from Garland and Grand Prairie, Ameritech Ambulance Services from Euless, Hadden Landscaping from North East Plano, James Arnold Construction from Fort Worth, Henkels & McCoy from Lewisville and North Texas Tollway Authority from Plano, Hertz Car Rental from DFW Airport. These are just a few of the many companies that now insist upon their drivers and managers to use the expertise of our highly trained technicians.

Fast Turn Around Time

Our Fleet Partners and their managers know that a quick turn around time can be expected at Sam Pack's Five Star Ford. We understand that a delay in repair time is very expensive to any company and when multiplied by the number of units in their fleet the expense can become enormous in a short amount of time. Our primary goal is to Fix It Right the First Time and provide the fastest turnaround possible to our Fleet Partners.

Fleet Service Managers

Kevin Moody
Ford Certified – Business Preferred Network Commercial Service Accounts Manager

Employed by Sam Pack's Five Star Ford for eleven years as a Service Advisor and as a Business Preferred Network Commercial Service Accounts Manager for the past five years. Ford Motor Company created the Business Preferred Network and consequently the Commercial Service Advisor position as a gateway for exclusive commercial solutions. Ford Master Certified Service Advisor – 1997-2007 Ford Business Preferred Network Commercial Service Advisor – 2003 – 2007 Medallion Elite Club – 2003 (Inaugural Year) – 2007

Garrett Tidman
Ford Certified – Business Preferred Network Commercial Service Accounts Manager

Employed by Sam Pack's Five Star Ford for six years as a Service Advisor and as a Business Preferred Network Commercial Service Accounts Manager for the past five years. Ford Motor Company created the Business Preferred Network and consequently the Commercial Service Advisor position as a gateway for exclusive commercial solutions. Ford Master Certified Service Advisor – 1997-2007 Ford Business Preferred Network Commercial Service Advisor – 2003 – 2007

Convenient Hours of Operations

We ask all of our Fleet Partners to keep in mind that we are as flexible as we need to be to suit their needs. If the need should ever arise for extended hours of operation , as a leader in the service field, will be the first to modify or create changes to better serve our customers.

Owner Commitment

celebrated his 30th anniversary as owner of Sam Pack's Five Star Ford in February of 2010 and has established a commitment through the years towards the highest level of excellence in customer satisfaction in the service industry. Additionally to owning of Carrollton, TX, Mr. Pack also owns in North Richland Hills, of Plano and Ford Country of Lewisville (all in Texas) plus interest in another Texas Ford franchise as well as a partnership in a Lexus, Land Rover, Saab and Cadillac dealership in Tulsa, Oklahoma. Mr. Pack previously served with Ford Motor Credit for 18 years before obtaining in Carrollton, TX.

When You Want Parts We’ll Have Them and Here’s Why:

  • Wholesales Parts Operations
  • Cross dock warehouse
  • Air conditioned warehouse
  • Approximately 70,000 sq. ft. of parts storage
  • 111,379 line Items
  • 45,867 parts numbers on hand
  • 15 parts salespeople
  • 43 hourly personnel
  • 2 managers
  • 10 delivery vehicles
  • We deliver within a one hundred mile radius of Dallas.
  • We use outside shippers to deliver roughly 300 packages a day
  • We utilize picking stations & Current review laser scanners